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E&O Newsletter

Privacy

Earth & Ocean Privacy Policy

This privacy policy (the “Privacy Policy”) sets out how Earth & Ocean uses and protects any information that you share with Earth & Ocean when you use the Earth & Ocean Website. Our website address is: www.earthoceanfood.co.uk

If we ask you to provide certain information by which you can be identified when using our website, it will only be used in accordance with this Privacy Policy.

We may change this Privacy Policy at any time by updating this page. Please check this page regularly and ensure that you are happy with any changes.

Data we collect

We may collect and process the following information about you:

– Any information that you provide by filling in forms on the Earth & Ocean website including name, contact details and demographic information such as postcode, preferences and interests

– Transactional data, such as purchase / order information

– Correspondence between yourself and us
– Details of your visits to the Earth & Ocean Website and resources that you may access, such as web traffic data, geographical location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise
– Information about your purchases made via the Earth & Ocean website

Comments / Reviews

The Earth & Ocean Website may provide users with an opportunity to provide feedback in a variety of forms including, but not limited to Product reviews and Seller / Producer reviews. This helps Customers and Sellers / Producers to share information and personal experiences about Products. The review may appear anywhere on the Earth & Ocean website, in the Newsletter emails, or on anywhere our social media platforms, in either full or part.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

The person submitting the content remains responsible for ensuring all copyright remains with them or can be used by them and this permission is passed to Earth & Ocean for the use of the review. By accepting these conditions the author also agrees that Earth & Ocean may use his or her name, company and location.

Users may have the ability to post reviews, comments or other information where available on Earth & Ocean, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, commercial solicitation, chain letters, mass mailings or any form of “spam”.

Upon submitting a review, Earth & Ocean reserves the right to edit and/or remove content which in the sole discretion of Earth & Ocean is deemed to not be required for the review.

Images and Media

By uploading content to the Earth & Ocean website you assure that you own and/or have the right to use such content in this manner and that such content does not infringe any third party intellectual property rights. In the event that we receive a complaint in respect of any content posted by you it shall be your sole responsibility to deal with such a complaint and to compensate us for any loss suffered. We reserve the right to remove any such content immediately.

When images are uploaded to Earth & Ocean, then Earth & Ocean automatically becomes entitled to use that image wherever it wishes for the purpose of marketing the site, publication, services and offerings. Anyone downloading or copying images from the website will require permission to use. The term ‘image’ refers to equipment, news, students, gallery and any other file that is a graphic or photographic file.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

You agree that the Earth & Ocean website may store web browser cookies for the length of your session on the Earth & Ocean website. The cookies provide basic functionality to allow you to login to the website and some other simple functions (usually browser redirection back to last item, last search). Earth & Ocean cookies are not transmitted to third party websites.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

You also agree that the Earth & Ocean website uses Google Analytics cookies, to track your use of the Earth & Ocean website. Neither Earth & Ocean nor Google can identify you from these cookies and the data collected is anonymous. The information gathered is solely used by Earth & Ocean to provide us with a better overall understanding of how the website is used.

Embedded Content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What we do with the information we gather

We use this information to understand your needs and to provide you with the best service possible. In particular, we use this information for the following purposes:

– administer our site and for internal operations, including data analysis, testing, research, statistical and survey purposes;
– improve our site to ensure that content is presented in the most effective manner for you and for your device;
– allow you to participate in interactive features of our service, when you choose to do so;
– notify you about changes to our service; and
– make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile.

All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Our Store

We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:

– Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
– Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
– Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

– Send you information about your account and order
– Respond to your requests, including refunds and complaints
– Process payments and prevent fraud
– Set up your account for our store
– Comply with any legal obligations we have, such as calculating taxes
– Improve our website offerings

– Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

– Order information like what was purchased, when it was purchased and where it should be sent, and
– Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.

Wishlist

While you visit our site, we’ll track:

– Products you’ve added to your wishlist, we’ll use this to show you and other users your favourite products, and to create targeted email campaigns.

– Wishlists you’ve created: we’ll keep track of the wishlists you create, and make them visible to the store staff

We’ll also use cookies to keep track of wishlist contents while you’re browsing our site.

Members of our team have access to the information you provide us with. For example, both Administrators and Shop Managers can access:
– Wishlist details, such as products added, date of addition, name and privacy settings of your wishlists

Our team members have access to this information to offer you better deals for the products you love.

Newsletter Subscription

By registering with Earth & Ocean your email address will be used for our own marketing purposes until you unsubscribe. It is possible to unsubscribe at any time.

Communications

By using Earth & Ocean’s service or sharing your details with us (phone number, address, email), you consent to receiving communications from us in a variety of ways, such as by email, text, in-app push notices or through our customer service software Intercom. You can unsubscribe from email offers and newsletters.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place specific procedures to safeguard and secure the information we collect online.

Cookies

Visiting the Earth & Ocean Website with your browser settings adjusted to accept cookies tells us that you want to use the Company’s products and services and that you consent to our use of cookies and other technologies to provide them to you as described in this Privacy Policy.

Cookies and How We Use Them

Cookies are unique identifiers that we transfer to your device to enable our systems to recognise your device and to provide features such as remembering your preferences, storage of items in your shopping basket between visits as well as trying to ensure that the offers you see online are more relevant to you.

We also use cookies for additional purposes, including:

– Identifying you when you sign-in to our site. This allows us to provide you with product recommendations, display personalised content, among other customised features and services we provide.
– Delivering content relevant to your interests on the Earth & Ocean website.
– Keeping track of your preferences. You may edit your preferences through “My Account”.
– Keeping track of items in your shopping basket. Diagnostics to improve the Earth & Ocean website content, products and services.

Cookies allow you to take advantage of some of the Earth & Ocean Website’s essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping basket, proceed to checkout, or use any of the services that require you to log into to your Earth & Ocean account.

Links to other websites

The Earth & Ocean Website may contain links to other websites of interest. However, once you have used these links to leave the Earth & Ocean Website for another website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, which will not be governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Your personal details will only be used by Earth & Ocean in accordance with this Privacy Policy. We may disclose your personal information to third parties as follows:

– In the event that we sell any of Earth & Ocean’s business or assets, we may disclose your personal data to the prospective buyer of such business or assets.

– If Earth & Ocean or substantially all of its assets are acquired by a third party, in which case personal data held by Earth & Ocean about its customers will be one of the transferred assets.

You may make a request under the Data Protection Act 1998 for details of the personal information that we hold about you. A small fee may be payable. If you would like a copy of the information held about you please write to hello@earthoceanfood.co.uk

You are responsible for ensuring that the details you provide to us are correct and complete. If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible, at hello@earthoceanfood.co.uk. We will promptly correct any information found to be incorrect.

Severability

If any provision in these terms are held to be invalid, void, or unenforceable, such provision – or the part of it that is making it invalid, void or unenforceable – will be struck and not affect the validity of and enforceability of the remaining provisions.

Changes to this policy
From time to time it may be necessary for us to update this Privacy Policy. We will notify you of any such changes by posting them on the Earth & Ocean Website, which will be deemed to constitute valid notice.

Contact
If you have any questions regarding our Privacy Policy, please get in touch by sending us an email to: hello@earthoceanfood.co.uk.